The process of shipping orders to customers has become more and more common over recent years. Therefore, you will want to do all you can to ensure that the whole process is completed as smoothly as possible. However, there are also all sorts of common mistakes that keep on springing up time after time. When you know all about them, you are also in the best possible position to keep on successfully avoiding them. Let’s check out a few common shipping issues and what you can do about them.
Poor Packaging
Undoubtedly, it can be highly frustrating and costly to shell out to customers that have received broken or damaged products. A big part of this comes down to the packaging. Not only do you need to think carefully about the boxes themselves, but it is also essential that you take a closer look at the interior of the packaging to choose the appropriate material here as well. Carry out some tests to ensure that you are fully happy with what is going on.
Wrong Shipping Partner
While there is plenty that you can do to control the overall shipping process at your own end, it cannot be the case that you can do it all. In fact, if you end up with the wrong shipping partner, this can cause all manner of issues that could have otherwise been avoided. Take a look into the right truck freight transport or other shipping option to ensure that you are fully happy with it. You may find that truck freight shipping is the best option due to the expense or where you need to take the goods to and from. Also, keep on monitoring what is going on at this section of your business to make sure that it keeps on working properly.
Wrong Customer Info
When the customer does not put in the right info, this can lead to all manner of shipping issues along the way. For this reason, many people have put in place a system in which they allow the address to be selected from a drop-down menu to reduce the odds that a mistake is going to be made. You could also encourage your customers to put in place an alternative delivery spot to make sure that the courier is not going to have to make a second trip.
Poor Communication
There are a couple of major ways in which the shipping of products can be upended by a poor overall shipping process and comms. To begin with, the communication between your warehouse and your office needs to be sharp and working well for the two places. At the same time, you should also be in regular contact with your customers, ensuring that there is strong communication if there are any delays or other issues springing up along the way.
If all of these issues can be addressed or prevented from happening in the first place, it is certainly going to be easier to manage your processes.
